BeautyGo Privacy Policy

Overview & Scope

This Privacy Policy explains how BeautyGo Limited (Corporate Affairs Commission Registration Number RC: 10008829, registered office at 3B, Abba Sagoe Road, Otedola Estate, Omole Phase 2, Ikeja, Lagos, Nigeria) collects, uses, stores, shares, and protects your personal data across the BeautyGo Android application and associated platform services.

BeautyGo operates a three-sided beauty-services and commerce marketplace serving Customers, Beauty Professionals (barbers, hairstylists, makeup artists, nail technicians, and skincare specialists), and Beauty Vendors. All data processing is conducted in compliance with the Nigeria Data Protection Act (NDPA) and Google Play Developer Program Policies.

Information We Collect

We collect only the personal, operational, and verification data necessary to deliver safe beauty bookings, home visits, and product orders:

• Account & Identity Information: Full name, email address, phone number, profile photo, and server-assigned platform role (Customer, Beauty Professional, or Vendor).
• Provider & Vendor Verification Documents: Government-issued identification documents, business registration certificates, and service portfolio images uploaded during onboarding (provider_applications / vendor_applications) for manual administrative verification before marketplace activation.
• Location & Service Address Data: Approximate or precise device location (when granted by you) and saved street addresses used for location-aware provider discovery and fulfilling home-service appointments.
• Bookings, Orders & Financial Transactions: Service bookings, product orders, promo validations, wallet ledger records, and transaction references. Payments are processed server-to-server via Paystack; BeautyGo never stores raw debit or credit card numbers on its servers.
• Security, Device & Audio/AI Diagnostics: Firebase App Check (Play Integrity) device attestation tokens, crash diagnostics, server-generated audit logs, and optional user-initiated voice transcription or AI assistance inputs processed securely on our backend.

How We Use Your Information

BeautyGo Limited processes collected information strictly for legitimate marketplace operations and platform safety:

• Authentication & Access Control: Authenticate users securely via Firebase Authentication and enforce strict server-assigned role-based access controls.
• Marketplace Matching & Slot Locking: Match customers with nearby beauty professionals, lock appointment slots atomically to prevent double-bookings, and track live booking progress from Requested to Completed.
• Payments, Ledgers & Refunds: Initialize and verify Paystack payments server-to-server, settle merchant and provider wallets, and process authorized refunds.
• Trust, Verification & Dispute Resolution: Review provider and vendor credentials during onboarding, investigate suspected abuse, and resolve booking or order disputes.

Data Sharing & Third-Party Service Providers

BeautyGo Limited does not sell, rent, or trade your personal data to advertisers or data brokers. Personal data is shared strictly with essential infrastructure processors and transaction counterparties required to fulfill your requests:

• Google Firebase / Google Cloud: Provides Firebase Authentication, Cloud Firestore database, Cloud Storage, Cloud Functions, and Firebase App Check (Play Integrity) security enforcement.
• Paystack: Provides payment initialization, server-to-server transaction verification, webhook settlement, and verified provider/vendor payouts.
• Marketplace Counterparties: Necessary booking or order fulfillment details—such as customer name, scheduled appointment time, selected services, and service address for home visits—are shared solely between the customer and their selected beauty professional or vendor.

Data Security & Retention

We protect platform data through a zero-trust server-side architecture. Sensitive state transitions, role assignments, payment verifications, and slot locks are enforced exclusively on backend Cloud Functions rather than trusted from client devices.

• Encryption & Access Rules: All data in transit is encrypted over HTTPS/TLS. Cloud Firestore and Cloud Storage enforce default-deny security rules permitting access only to authenticated, authorized owners or verified administrative workflows.
• Retention Period: Personal profile data is retained for the duration of your active account. Upon account deletion, identifiable profile data, credentials, addresses, and uploaded verification files are permanently purged, while anonymized financial, payment reference, and security audit records are retained solely for statutory periods required under Nigerian tax, financial, and anti-fraud regulations.

User Rights & Contact

Under the Nigeria Data Protection Act (NDPA) and Google Play policies, you have the right to access, correct, or request permanent deletion of your personal data at any time, as well as withdraw optional device permissions such as location access via Android system settings.

To permanently delete your BeautyGo account and associated personal data, review our step-by-step instructions on the Account & Data Deletion page.

• Data Controller: BeautyGo Limited (CAC RC Number: 10008829)
• Privacy & Support Email: beautygolimited@gmail.com
• Support Phone: +2348133052118
• Registered Business Address: 3B, Abba Sagoe Road, Otedola Estate, Omole Phase 2, Ikeja, Lagos, Nigeria