Account & Data Deletion
Instructions for Customers, Beauty Professionals, and Beauty Vendors to permanently delete their BeautyGo account and associated personal data.
Right to Account & Data Deletion
All Customers, Beauty Professionals, and Vendors using the BeautyGo Android app have the right to permanently delete their account and associated personal data at any time. Once confirmed, account deletion is permanent and cannot be reversed.
Delete Directly In-App
If you currently have access to the BeautyGo Android app, you can trigger immediate automated deletion directly from your profile:
- Step 01 Open the BeautyGo Android app and sign in to your account.
- Step 02 Tap the Profile tab in the bottom navigation bar.
- Step 03 Go to Account Settings > Delete Account.
- Step 04 Confirm your deletion request to trigger our server-side account deletion workflow (deleteUserAccount).
Request Deletion via Email
If you no longer have access to the BeautyGo Android app or your signed-in device, you may request permanent account deletion by contacting BeautyGo Support from your registered email address.
Email requests are verified for account ownership and processed within 7 business days. You will receive a confirmation email once deletion is complete.
Breakdown of Deleted vs. Retained Data
To meet both user privacy rights under the Nigeria Data Protection Act (NDPA) and statutory financial compliance requirements, account deletion treats data categories as follows:
Permanently Deleted Data
- Firebase Authentication credentials (login email, phone credentials, and active session tokens)
- User profile records (users collection including name, avatar, and contact details)
- Saved service addresses and personal location preferences
- Notification preferences and device push tokens
- Provider & vendor portfolios and service/product listings
- Uploaded verification documents in Cloud Storage (government IDs and registration certificates)
Legally Retained Records (Anonymized)
- Completed booking and order financial records (stripped of personal profile identifiers)
- Paystack payment references (payment_attempts) required for payment reconciliation and chargeback defense
- Wallet settlement ledgers (wallet_transactions) stripped of personal identifiers
- Security audit logs (audit_logs) stripped of personal profile identifiers and retained strictly as required by Nigerian financial, tax, and anti-fraud laws
For complete details on how BeautyGo Limited processes personal information, please consult our Privacy Policy or reach our Data Protection team at beautygolimited@gmail.com or +2348133052118.